Support Request

We’re here to help with any questions.​

The DekkoSecure Knowledge Base contains comprehensive documentation for almost any subject or query regarding the use of the DekkoSecure platform. Please check these before submitting a support request.

Knowledge Base topics:


Organisation Management

Sharing and Requests

Managing Your Account (Incl. 2FA)

Tips and Troubleshooting

Technical References

Support FAQ:

Where do I log in?

Australian government and industry -
Canadian government and industry -
United States government and industry -
Healthcare professionals -

Do I need to install anything / is there a DekkoSecure app?

DekkoSecure is a web-based application that is accessed via the URLs listed above. There is no ‘desktop’ or installable version of the application.

I need an account to recieve files / How do I get access?

DekkoSecure for Government and Law Enforcement is invite-only. If you are expecting to recieve content make sure you have been sent an invite to create an account. Self-sign up is available if you are looking for DekkoSecure for Healthcare Professionals.

To inquire about obtaining a DekkoSecure for Government and Law Enforcement subscription for your organisation please use the contact form.

I've forgotten my password / I'm having trouble with 2FA

Passwords - use the recovery link on your log in page (URLs above) to recover your account. If you have a trusted user set they will be able to reset your password. Otherwise, please use the support form.

2FA - if you have a new phone please follow these steps to transfer your 2FA token, or if you have lost your phone please contact your DekkoSecure administrator. Otherwise, please use the support form.

If you use the corporate log in function please contact your organisation's IT support department. DekkoSecure is not able to reset passwords or 2FA for corporate log in users.