DekkoSecure Terms of Service
These Terms of Service (“Terms”) govern the use of DekkoSecure’s software services, including DekkoCore-AU (au.dekko.io), DekkoCore-CA (ca.dekko.io), DekkoCore-US (us.dekko.io), DekkoCore-CH (ch.dekko.io), and DekkoDEMS (fusion.dekko.io) (collectively, the “Services”).
DekkoSecure means Securest Pty Ltd (ABN 31 166 558 676) trading as DekkoSecure (“DekkoSecure”, “we”, “us”, or “our”).
By creating an account, accessing, or using the Services, you agree to comply with and be bound by these Terms. If you do not agree, you may not use the Services.
1. Scope of Users
These Terms apply to all individuals and organisations who access or use the Services, including:
- Customers who purchase or subscribe to the Services;
- Authorised Users who access and use the Services under a Customer’s account or licence; and
- Invited Participants who are granted access to share, view, sign, or collaborate on content within the Services.
Customers are responsible for ensuring that their Authorised Users and Invited Participants comply with these Terms and any applicable policies.
2. User Responsibility and Account Security
Users are responsible for maintaining the confidentiality and security of their account credentials.
You must not share your password, allow unauthorised access to your account, or use another user’s credentials to access the Services.
If you believe your account has been compromised or accessed without authorisation, you must notify your organisation’s administrator or DekkoSecure support immediately.
You are responsible for all activity that occurs under your account, including any actions taken by others who gain access due to your failure to safeguard your credentials.
DekkoSecure is not liable for any loss or damage resulting from unauthorised account access arising from your actions or omissions.
3. Service Updates and Modifications
DekkoSecure may update, enhance, or modify the Services from time to time, including by introducing, changing, or removing features, tools, or policies.
These changes may be made to improve performance, usability, security, or compliance, or to reflect technology and operational developments.
Where practicable, DekkoSecure will provide notice of material updates or feature changes through in-app notifications, release notes, or other communications.
Continued use of the Services after notice of an update constitutes acceptance of the revised Terms.
4. Prohibited Uses
You agree not to use the Services or any related content:
(a) for any unlawful, fraudulent, or malicious purpose;
(b) to solicit or participate in unlawful acts;
(c) to violate any applicable laws or regulations;
(d) to infringe upon or misappropriate DekkoSecure’s or any third party’s intellectual property rights;
(e) to harass, abuse, threaten, defame, or discriminate against any individual or group;
(f) to submit false, misleading, or deceptive information;
(g) to upload or transmit malware, viruses, or other harmful code;
(h) to attempt to gain unauthorised access to, interfere with, or disrupt the integrity or performance of the Services;
(i) to collect or harvest personal information without consent;
(j) to spam, phish, or scrape data from the Services;
(k) for any obscene, immoral, or defamatory purpose; or
(l) to circumvent or interfere with any security or access-control mechanism of the Services.
DekkoSecure may suspend or terminate access for any user who violates this section or engages in conduct deemed harmful to the Services, other users, or DekkoSecure’s interests.
5. Service Availability and Third-Party Providers
The Services are hosted and operated using a combination of third-party infrastructure and service providers, including but not limited to Microsoft Azure, Oracle Cloud Infrastructure, and other managed service partners (collectively, the “Service Providers”).
DekkoSecure takes reasonable measures to maintain secure, reliable, and performant operation of the Services.
However, availability and performance may be affected by outages or incidents experienced by these Service Providers or by events beyond DekkoSecure’s reasonable control.
Such events do not constitute a breach of these Terms. Unless otherwise stated in a separate, written agreement, no specific service-level agreement (SLA) or uptime guarantee is provided. Any availability targets or recovery times published publicly are for reference only.
6. Data Storage and Backup Architecture
DekkoSecure does not maintain traditional point-in-time backups of customer files or messages. The Services are designed for continuous high availability and fault tolerance using Microsoft Azure Zone-Redundant Storage (ZRS), which replicates encrypted data across three physically separate availability zones within the same region.
Because of DekkoSecure’s zero-knowledge architecture, all customer content remains fully encrypted and under the customer’s control at all times.
DekkoSecure cannot access, modify, or delete customer data. Customers are responsible for maintaining any long-term archives of their own files.
To maintain overall service resilience, DekkoSecure performs encrypted backups of critical service components—such as application code, configurations, and operational databases—to support recovery in the event of a major operational incident.
7. Privacy and Data Collection
DekkoSecure collects and processes limited personal information necessary to operate and secure the Services.
Information collected includes:
- User-provided name and email address during account creation;
- CAPTCHA verification data during registration;
- Email addresses used for notifications and retained in delivery logs;
- Activity logs recording actions such as login events and collaboration activity;
- Technical metadata (such as browser, device, and user-agent details) for diagnostic and error-tracking purposes, which may be processed by trusted third-party monitoring providers.
Access and visibility:
- Activity logs are accessible to tenancy administrators within the Customer’s organisation and to authorised DekkoSecure administration staff for audit, support, and compliance purposes.
- More information on the scope of activity logging is available in the DekkoCore Knowledge Base at help.dekkosecure.com.
Data protection:
DekkoSecure applies strict privacy and security measures. All customer-generated content—including files, messages, and video conferences—is protected by end-to-end encryption (E2EE). DekkoSecure cannot access or view customer content in plaintext form.
Personal information is used solely for account administration, notification delivery, service maintenance, and security monitoring. DekkoSecure does not sell, rent, or share personal information for marketing or unrelated purposes.
8. Termination
You may stop using the Services at any time. DekkoSecure may suspend or terminate access to the Services, in whole or in part, if you violate these Terms, if required by law, or if continued access would cause harm or liability to DekkoSecure, other users, or third parties.
Upon termination, your right to access the Services ceases immediately. Certain provisions of these Terms that by their nature should survive termination (including confidentiality, intellectual property, and limitation of liability) will remain in effect.
9. Governing Law
These Terms and any related agreements are governed by and construed in accordance with the laws of Australia. Users accessing regional instances (such as DekkoCore-CA or DekkoCore-US) acknowledge that the governing jurisdiction remains Australia, unless otherwise required by local law.
10. Entire Agreement
These Terms, together with any applicable policies or user guides referenced herein, constitute the entire agreement between you and DekkoSecure regarding your use of the Services. They supersede any prior versions or communications, whether oral or written. Any ambiguity in interpretation shall not be construed against DekkoSecure as the drafting party.
Effective date: 24th of October, 2025
For questions regarding these Terms, contact: terms@dekkosecure.com